Refund policy

Beer cases

If you change your mind, you can cancel your order within 14 days of receiving it. Unopened cases can be posted back to our brewery (Unit 11, The Links Business Centre, Raynham Road, Bishop's Stortford CM23 5NZ) at your own cost, or dropped off at either of our venues: the brewery, or our café at 175 High Street, Epping CM16 4BL. Once the case is back with us, we'll refund you, including the original delivery charge, within 14 days.

Damaged, faulty or wrong items

Please check your order when it arrives and email us within 48 hours, with a photo, if anything is broken, faulty or not what you ordered. We'll refund you within 48 hours of confirming the problem.

Tours and event bookings

We book staff for every tour and event, so bookings can't be refunded. If you can't make it, contact us at least 72 hours before the start and we'll move you to another date or turn your booking into a gift card to spend in our online shop. If we have to cancel an event, we'll refund you in full.

Private hire

Once you've booked one of our spaces, such as the Event Hall, the hire fee is non-refundable and the booking can't be moved to another date.

Gift cards and tour vouchers

Gift cards and tour vouchers can't be refunded or exchanged for cash.

How to ask for a refund

Email hello@thebelgianbrewer.co.uk with your order number. Refunds go back to your original payment method.